Diin Technologies

1. Introduction

Welcome to MyAIAds, a digital platform consisting of both a website and mobile application, owned and operated by Diin Technologies Pvt. Ltd. ("Diin Technologies", "we", "our", or "us"). This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you access or use the MyAIAds website, mobile application, and any related services (collectively referred to as the "Platform"). By accessing or using the Platform, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Platform.

2. Information We Collect

a. Personal

Information you provide directly: While MyAIAds does not feature login/signup, payments, or file uploads, you may choose to provide personal information when you contact us for support, send us feedback, or interact with our services in other ways. This may include your name, email address, and any other information you choose to share.
Automatically collected information: When you access or use the Platform, we may automatically collect certain information about your device and usage patterns. This includes your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits.

b. User Content

Feedback and inquiries: Any information you submit through contact forms, support tickets, or direct email correspondence is collected to address your requests and improve our services.
Interaction data: We may collect data related to your interactions with the Platform's features, such as which sections you visit and how long you spend on them, to understand user engagement.

c. Device & Usage

Device information: We collect information about the device you use to access the Platform, including the hardware model, operating system and version, unique device identifiers, and mobile network information.
Log data: Our servers automatically record information that your browser sends whenever you visit our website. This log data may include your Internet Protocol ("IP") address, browser type and settings, the date and time of your request, and how you interacted with the Platform.

3. How We Use Your Information

To provide and maintain the Platform: We use the information we collect to operate, maintain, and improve the functionality of MyAIAds, ensuring a smooth and efficient user experience.
To understand and analyze how you use our services: We use analytics to monitor and analyze usage patterns and trends to better understand how users interact with our Platform, which helps us enhance features and content.
To communicate with you: If you contact us, we use your information to respond to your inquiries, provide customer support, and send you important notices related to the Platform.
To ensure security and prevent fraud: We use collected data to protect the security and integrity of our Platform, detect and prevent fraudulent activities, and enforce our policies.

4. Data Sharing

With service providers: We may share your information with third-party service providers who perform services on our behalf, such as analytics providers, hosting services, and customer support tools. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed.

For legal reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information when you access the Platform. We use industry-standard technical and organizational safeguards designed to protect against unauthorized access, alteration, disclosure, or destruction of your personal data.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need to process your data for the stated purposes, we will either delete or anonymize it.

7. User Data Deletion

If you wish to request the deletion of any personal information we may hold about you, please contact us via email.

Request Email

contact@diintech.com

Subject: Data Deletion Request - MyAIAds

8. Children's Privacy

MyAIAds is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a child under the age of 13, we will delete such information from our records.

9. Third-Party Services

Our Platform may contain links to third-party websites or services that are not owned or controlled by Diin Technologies. We are not responsible for the privacy practices or the content of these third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page. Your continued use of the Platform after any changes indicates your acceptance of the updated Privacy Policy.

11. Refund & Cancellation Policy

This Refund Policy outlines the terms and conditions for refunds related to purchases made within the MyAIAds application and website (https://myaiads.diintech.com/).

Refund Eligibility

All purchases made within the MyAIAds app are generally non-refundable. However, exceptions may apply under specific circumstances: * If you are charged incorrectly, experience a duplicate payment, or encounter a technical issue that prevents you from using a purchased feature, please contact our support team within 5 days of the transaction. * Eligible refund requests will be reviewed on a case-by-case basis. Approved refunds will be processed through the original payment method or the respective app store, subject to their policies. * Subscription cancellations stop future renewals but do not automatically entitle you to a refund for the current billing period. * MyAIAds reserves the right to deny refund requests that do not meet the eligibility criteria.

Processing Timeline

For approved refunds, please allow 2-3 working days for MyAIAds to process your request. Following our processing, it may take an additional 1-2 business days for the refund to settle with your payment gateway or app store, depending on their processing times. The total time for a refund to reflect in your account can therefore be between 3-5 business days.

How to Request a Refund

To request a refund, please contact our support team at contact@diintech.com. In your email, please include: * Your full name and the email associated with your MyAIAds account. * The date and amount of the purchase. * A detailed explanation of the reason for your refund request, including any relevant screenshots or error messages. Our team will review your request and respond within a reasonable timeframe.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: