Diin Technologies

1. Introduction

This Privacy Policy describes how Magnifai ("we," "us," or "our") collects, uses, and discloses your information when you visit and use our website, https://magnifai.diintech.com (the "Service"). We are committed to protecting your privacy and handling your data in an open and transparent manner. By using our Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

a. Personal

Email address (if you contact us directly via email)
IP address (collected automatically for analytics and security purposes)

b. User Content

Magnifai does not allow users to upload or submit user-generated content, including files or images. Therefore, we do not collect this type of data.

c. Device & Usage

Browser type and version
Operating system
Referral source
Pages viewed and time spent on pages
Access times and dates

3. How We Use Your Information

To operate and maintain the Magnifai website.
To monitor and analyze usage and trends to improve your experience and the functionality of our Service.
To respond to your inquiries and provide customer support.
For security purposes, including fraud prevention and protecting the integrity of our Service.

4. Data Sharing

With third-party service providers who perform services on our behalf, such as website analytics and hosting, under strict confidentiality agreements.

When required by law, such as to comply with a subpoena or other legal process, or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

5. Data Security

We implement reasonable security measures designed to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your personal information is no longer needed, we will securely delete or anonymize it.

7. User Data Deletion

You have the right to request the deletion of your personal data. To do so, please send an email to the address provided below.

Request Email

contact@diintech.com

Subject: Request for Data Deletion - Magnifai

8. Children's Privacy

Our Service is not intended for individuals under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

9. Third-Party Services

We may use third-party services, such as analytics providers, to help us understand how our Service is used. These third parties may have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

10. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Refund & Cancellation Policy

At Magnifai, operated by Diintech, we are committed to providing high-quality services and products. We understand that circumstances may arise where a refund is necessary. This Refund Policy outlines the conditions under which refunds may be issued for services or products purchased through our platform, https://magnifai.diintech.com.

Refund Eligibility

Refunds may be considered for services or products purchased from Magnifai if the user experiences significant technical issues preventing the intended use, or if the service delivered substantially deviates from its description. Requests must typically be made within a reasonable period, such as 7 days from the date of purchase or service activation, and before significant use of the service or product has occurred. Products or services that have been fully utilized or consumed may not be eligible for a refund. Magnifai reserves the right to assess each refund request on a case-by-case basis.

Processing Timeline

Once a refund request is approved, Magnifai will initiate the refund process within 24 hours. Following our internal processing, it typically takes an additional 5-7 business days for the funds to be settled by your payment gateway or financial institution and appear in your account. Please note that banking holidays and individual bank processing times may affect this timeline, potentially extending the period before the funds are fully reflected.

How to Request a Refund

To request a refund, please contact our dedicated support team at contact@diintech.com. In your email, please provide comprehensive details of your purchase, including order number or transaction ID, the date of purchase, and a clear explanation of the reason for your refund request. Please also include any relevant supporting documentation, such as screenshots or error messages, to help us process your request efficiently. Our team will review your submission and respond with further instructions or a decision within a reasonable timeframe.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us: