Diin Technologies

1. Introduction

Welcome to 1OPS. This Privacy Policy describes how 1OPS ("we," "us," or "our") collects, uses, and discloses information when you use our software product. We are committed to protecting your privacy and handling your data in an open and transparent manner. By using 1OPS, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

a. Personal

Transaction details, such as the amount and date of purchase, if you acquire credits or wallet balance within 1OPS.
Your IP address and device identifiers, which are collected for security, analytics, and service improvement purposes.

b. User Content

Interaction data within the 1OPS application, such as features accessed and settings configured.
Any feedback, support requests, or other communications you voluntarily submit to us.

c. Device & Usage

Information about your device, including its type, operating system, and browser type.
Usage data, such as access times, features used, and diagnostic information related to your interaction with 1OPS.

3. How We Use Your Information

To provide, operate, and maintain the 1OPS service, ensuring its functionality and stability.
To improve and personalize your experience with 1OPS, based on usage patterns and feedback.
To monitor and analyze usage and activity trends to enhance the performance and features of our product.
To detect, prevent, and address technical issues, security incidents, and fraudulent activities.
To communicate with you, respond to your inquiries, and provide customer support.
To process transactions and manage your purchases of credits or wallet balance, if applicable.

4. Data Sharing

With third-party service providers who perform services on our behalf, such as hosting, analytics, and payment processing, under strict confidentiality agreements.

If required by law or in response to valid requests by public authorities (e.g., a court order or government agency).

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information. These measures include technical and organizational safeguards designed to protect against unauthorized access, alteration, disclosure, or destruction of your data.

6. Data Retention

We retain your information for as long as necessary to provide you with the 1OPS service, fulfill the purposes outlined in this Privacy Policy, and comply with our legal obligations. Once your data is no longer needed, we will securely delete or anonymize it.

7. User Data Deletion

If you wish to request the deletion of your data, please contact us via email.

Request Email

contact@diintech.com

Subject: Data Deletion Request - 1OPS

8. Children's Privacy

1OPS is not intended for use by children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If we become aware that we have collected personal data from a child under 13 without parental consent, we will take steps to remove that information from our servers.

9. Third-Party Services

1OPS may use third-party services for analytics, hosting, and other operational functions. These third parties may have access to your information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

10. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Refund & Cancellation Policy

This Refund Policy outlines the terms and conditions for refunds related to credits or wallet balance purchased within the 1OPS software product.

Refund Eligibility

Refunds are subject to the following conditions: Credits are non-refundable once they have been used or consumed within the 1OPS application. A full refund is available only for any unused wallet balance or unconsumed credits.

Processing Timeline

Refund requests will be processed by 1OPS within 24 hours of receiving a valid request. Please note that it may take an additional 5-7 business days for the refund to be settled by your payment gateway and appear in your account, depending on your bank or payment provider.

How to Request a Refund

To request a refund, please contact our support team at contact@diintech.com. In your request, please provide your purchase details, the amount you wish to refund, and a brief reason for the refund. We will review your request based on the eligibility criteria outlined above.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us: